Bill Skinner is committed to providing you with Terms & Conditions of sale which are easy to understand and which are fair to you. Your statutory rights are not affected by anything contained in these Terms & Conditions.

• Company number 03101806

 

Definitions

"We/us" means Bill Skinner, the seller of the goods. "You" means the customer acting as a consumer. "Courier" means Royal Mail or such other courier as we may choose. "Delivery date" means the date specified by the seller when the goods are to be delivered, however time is not of the essence of this contract. "Goods" means the items which you agree to buy from us the seller.

These Terms & Conditions shall apply to all contracts for the purchase of goods by you from us the seller to the exclusion of all other Terms & Conditions which you may purport to apply under any sales offer or purchase order. These Terms & Conditions supersede all previous agreements and understandings between the parties. Any amendment to the Terms & Conditions will only be effective if signed by a director of Bill Skinner.

 

Legal

Bill Skinner takes a great deal of care in ensuring that information which we obtain about you is treated appropriately and in accordance with the Data Protection Act 1998. We will not sell your personal information to any third parties.

We use the information that we collect about you to:

Process your order expeditiously and efficiently.

In order to enable the goods to be delivered to you we have to pass on your address to our third party couriers. If it is in our possession we will also pass on details of your telephone number in order to allow our couriers to contact you directly in the event of a query regarding delivery.

Contact you regarding forthcoming offers by email only. We will not telephone you unless the telephone call relates to a particular order that you have made. Credit card and debit card details are checked and verified by a third party and goods are only dispatched once authorisation has been obtained.

We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be required to disclose information concerning you if requested to do so by the police.

If you would like to see a copy of the personal data that Bill Skinner holds on you then please write to The Bill Skinner Studio Ltd, 14 High Street, Otford, Kent TN14 5PQ for the attention of the Data Protection Manager. There is a £5 fee for this service to cover our administration costs.

If you have any questions relating to this privacy policy then please write to the Data Protection Manager at the address above and we will do all we can to answer your query.

Bill Skinner is a trading name of The Bill Skinner Studio Ltd. Registered Office: 14 High Street, Otford, Sevenoaks, Kent, TN14 5PQ.?VAT No: 207 079 473 Registered in England No: 3101806

You can contact us during office hours Mon-Fri 0900hrs - 1700hrs.

Telephone +44 1959 525 505 - Fax +44 1959 525 506 - Email questions@billskinnerstudio.co.uk .

 

Privacy Policy

This privacy policy sets out how Bill Skinner uses and protects any information that you give when using this website.

Bill Skinner is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.

From January 2014 our website uses data from the Google Display Network within Google Analytics for demographic and Interest reporting. Visitors can manage what data they share with Google via their Advert settings at:  google.com/settings/ads or additionally manage any opt-outs from Analytics via: tools.google.com/dlpage/gaoptout

Bill Skinner may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14/06/12.

 

 

Information We Collect and How We Use It
We may collect personal information to understand your needs and provide a more tailored service experience. This includes using the information to process orders, communicate with you about updates or promotions, improve our products and services, and for internal record keeping. Occasionally, we may use this information to contact you for market research purposes or to offer promotions that we believe may be of interest to you. All information is handled with care and in accordance with our privacy policies to ensure your data is protected.

 

Mobile Phone Number Usage
We may collect and use your mobile phone number for the purpose of providing important service-related updates, order confirmations, delivery notifications, and occasional promotional offers that may be of interest to you. Your mobile number will not be shared with third parties without your explicit consent, except when required for service providers assisting with order processing and delivery. You can opt-out of promotional communications at any time by following the instructions provided in the messages or by contacting our customer service team directly.

 

Internal record keeping

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Where appropriate, whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind by visiting the My Account section of the website.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email questions@billskinnerstudio.co.uk .

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Returns Policy

If you do not like an item purchased from our online catalogue, for whatever reason or it is damaged or faulty, return it to us within 14 days of the delivery date together with the original packaging and completed returns note and we will either exchange the item or give you a full refund. We only refund the return postage cost when goods are either faulty or damaged.

Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. Multi-branded retailers and stockists will adhere to their own exchange policy. This does not affect your statutory rights.

We will not accept any returns from CUSTOMERS OUTSIDE THE EU if Duty Charges were not paid by the customer on receipt of goods we are also unable to refund any duty paid on items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.

PLEASE NOTE Bill Skinner will refund the GBP purchase price and takes no responsibility for exchange rate movements that may have occurred between the time of purchase and return. For exchanges or refunds please return to the address below, we advise all customers to return any items to us obtaining proof of postage or by "signed for" delivery as we cannot accept responsibility for goods not arriving with us. Please ensure you include your contact details:

WARRANTIES

Our plated jewellery has a warranty of 6 months with proof of purchase. Please note that in order for the warranty to be valid you will have to return to us your faulty item in full in order to receive a replacement (excluding packaging). Our warranty does not entitle you to receive a replacement or refund for lost or stolen items.

RETURNS & EXCHANGES

 

If your purchase does not come up to your expectations, please return it to us unused within 28 days, in its original packaging along with proof of purchase for a credit note (redeemable for two months) or exchange. For hygiene reasons we regret that earrings for pierced ears are non-returnable.

WEBSITE RETURNS/EXCHANGES

The Bill Skinner Studio Ltd
14 High Street
Otford
Kent
TN14 5PQ

 

BILL SKINNER IN STORE  LOYALTY CARD ONLY - TERMS & CONDITIONS

Please note: due to the need for a technical development to our website, your loyalty card can only be used in-store at the moment. Thank you for your patience, we will notify you when loyalty cards can be used online.

By holding a Bill Skinner Loyalty card you agree to be bound by the following Terms and Conditions. Your card is valid at all Bill Skinner shops, and is not currently valid online.

1. Keep your card safe, Bill Skinner cannot be held liable for lost, stolen or damaged cards or the loss of benefits linked to that card.
2. Your card must be shown at the till point at point of purchase. Purchases cannot be linked back to a card retrospectively, nor can benefits be retrospectively applied.
3. Bill Skinner Loyalty cards are stamped in-store only. Loyalty stamps are calculated on your accumulated spend, and the following terms and conditions apply:
   a) You will receive one loyalty stamp for every £50.00 of accumulated spend instore.
4. b) Your accumulated spend at Bill Skinner is calculated using net transaction value, after any discounts, Loyalty and promotions have been applied.
   c) The purchase of in-store gift vouchers, and gift cards, contribute towards your accumulated spend.
   d) The redemption of in-store gift vouchers, and gift cards, do not contribute towards your accumulated spend.
5. e) Once a card has been stamped 10 times it can be exchanged for a £25.00 Bill Skinner Gift voucher which is redeemable against any purchase of £50.00 or more.
6. The benefits of a card cannot be used in conjunction with any other offer (unless specified in communications). Bill Skinner reserves the right to exclude benefits of a card on special promotional days. Please read communications about these events carefully.
7. Benefits cannot be used for the purchase of gift vouchers, and cannot be redeemed for cash.
8. The card is for the personal use by customers, and cannot be used for any business or commercial purpose.
9. Use of a card does not constitute proof of purchase.
10. Bill Skinner employees are not eligible for a card.
11. The card is free and remains the property of Bill Skinner.
12. Bill Skinner reserves the right to retract a card and benefits, request alternative forms of payment from customers who appear (at our sole discretion) to be using their card fraudulently to make purchases or redeem benefits in-store.

 

11. Bill Skinner reserves the right to amend Terms & Conditions relating to the card at any time, including the cancellation of the card and any benefits if necessary.

Contact us via questions@billskinnerstudio.co.uk if you have any questions.