COVID-19 Delivery Update
We are now offering FREE worlwide shipping on all online orders. Please allow 3 - 5 working days for your order to be dispatched. We are offering an extended refund policy of 100 days, to make it easier and safer for any orders you wish to return during this time.
If you have any questions, please email rather than call, as we are working with a reduced team. Please email any question to email@example.com and we'll be happy to help.
All orders are shipped within 48 hours (subject to card clearance) by 'signed for' courier service. The couriers operate a Monday to Friday service between 9am - 5pm and a specific time slot cannot be specified. Please note during busy periods such as seasonal sale and Christmas, shipping may take longer.
Delivery/Shipping charges (excluding duty) and lead times are as follows, please note these are working days and do not include weekends or holidays and are not guaranteed.
|UK delivery||£3.99||3 -5 Days|
|Europe / Channel Islands delivery||£10.00||3 - 7 Days|
|Rest of World delivery||£15.00||10 - 14 Days|
|Click and collect (Otford boutique only)||Free||1 Day|
UK: £3.99 (allow 3-5 days for delivery)
Europe and the Channel Islands: £10.00 (allow 3-7 days for delivery)
Rest of the World: £15.00 (allow 10-14 days for delivery)
If you have still not received your order, or a notice from the courier indicating that delivery of your order has been attempted, within 48 hours of receiving confirmation that your order has been dispatched please email us at firstname.lastname@example.org .
Customs & Import Duties
If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country. Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES and any other additional charges.
We operate on a DDU (Delivered Duty Unpaid) basis, this is managed by our carriers Royal Mail on a 'pay on delivery' basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on any items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.
Purchase & Payment
Prices shown are in UK Pounds sterling and are inclusive of VAT at 20%. Orders delivered within the European Union and WorldWide will be inclusive of VAT.
Accounts & Account Credits
Any credits added to your account have no cash value equivalent and redeemable only against online web purchases via www.billskinnerstudio.com – these are not redeemable in our boutiques.
After Sales & Returns
We are completely dedicated to total customer satisfaction, and most of our new customers are recommended to us by existing customers. We understand we have to provide an exceptional level of service and support for our products, to maintain and develop our customer base.
If you have any questions regarding our service or suggestions for improving it or our products you can contact us at email@example.com .
Christmas Returns Extension
We operate a Christmas returns extension policy. Any item purchased from our online catalogue between 15 November until 24 December and returned to us by 31st January 2021 for whatever reason, together with the original packaging and completed returns note and we will either exchange the item or give you a full refund.
If you do not like an item purchased from our online catalogue, for whatever reason or it is damaged or faulty, return it to us within 30 days of the delivery date together with the original packaging and completed returns note and we will either exchange the item or give you a full refund. We only refund the return postage cost when goods are either faulty or damaged.
Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. Multi-branded retailers and stockists will adhere to their own exchange policy. This does not affect your statutory rights.
We will not accept any returns from CUSTOMERS OUTSIDE THE EU if Duty Charges were not paid by the customer on receipt of goods we are also unable to refund any duty paid on items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.
PLEASE NOTE Bill Skinner will refund the GBP purchase price and takes no responsibility for exchange rate movements that may have occurred between time of purchase and return. For exchanges or refunds please return to the address below, we advise all customers to return any items to us obtaining proof of postage or by "signed for" delivery as we cannot accept responsibility for goods not arriving with us. Please ensure you include your contact details:
The Bill Skinner Studio Ltd
14 High Street
Contact us via firstname.lastname@example.org if you have any questions.